Meet Our Staff

Management

Nick Robinson

Nick Robinson

Sales Manager

Certified
25 Reviews
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Justin Wightman

Justin Wightman

Finance Manager
23 Reviews
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Jason Deitrick

Jason Deitrick

General Manager
17 Reviews
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Rafe Kirby

Rafe Kirby

Sales Manager
12 Reviews
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Steven Tong

Steven Tong

Service Manager
4 Reviews
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Robin Achten

Robin Achten

Parts Manager
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Sales

Jonathan Calmus

Jonathan Calmus

Sales Consultant

Certified
25 Reviews
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Michael Holtgreven

Michael Holtgreven

Sales Consultant

Certified
17 Reviews
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Anita Hankins

Anita Hankins

Sales Consultant
14 Reviews
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Hunter Hageman

Hunter Hageman

Sales
8 Reviews
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Ryan Davis

Ryan Davis

Sales Consultant
7 Reviews
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Tysen Lata

Tysen Lata

Sales Consultant
7 Reviews
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Frank Gurrera

Frank Gurrera

Sales Consultant
5 Reviews
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Garit Krupp

Garit Krupp

Sales
4 Reviews
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Anthony Mcnamara III

Anthony Mcnamara III

Sales Consultant
3 Reviews
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Joshua Mendez

Joshua Mendez

Sales Consultant
3 Reviews
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Brodie Stickland

Brodie Stickland

sales
3 Reviews
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Sebastian Thiel

Sebastian Thiel

Sales Consultant
1 Review
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Service

Austin Rogers

Austin Rogers

Service Advisor

Certified
61 Reviews
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Joseph Secord

Joseph Secord

Service Advisor

Certified
35 Reviews
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Gregory Smith

Gregory Smith

Service Manager
12 Reviews
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Michael Troutner

Michael Troutner

Service Appointment Scheduler
11 Reviews
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Administration

Tawnie Bishop

Tawnie Bishop

Cashier/ Receptionist
3 Reviews
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Kaitlyn Charlton

Kaitlyn Charlton

Cashier / Receptionist
2 Reviews
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Brandi Fox

Brandi Fox

Warranty Admin / VIP Manager
1 Review
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Jonathan Guerra

Jonathan Guerra

BDC Associate
1 Review
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Austin Rogers

Austin Rogers

Service Advisor

61 Reviews
Certified
Dealership Experience 1 years 11 months
Industry Experience 13 years
This industry is always changing and adapting to provide comfort and convenience for our daily lives and traveling making diagnosis and repairs more and more difficult. Developing trustworthy service is our promise and we strive to deliver that expectation to every service customer. Schedule today for quality maintenance and repairs with GM certified technicians. Spitzer Buick GMC (419) 423-7161 1060 Bright Rd Findlay, OH 45840
Recent Reviews

Jun 02, 2026

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Great service!

Great service! I had no appt but stop because my car was not running well and needed to be Serviced. Austin was great. He got my car evaluated quickly and gave be a diagnosis and what needed to be repaired. It was Friday late afternoon. He got me into a loaner for the weekend. Monday morning called with the estimate and my car was repaired and ready for pick up early afternoon. Thank you for the great service!

May 30, 2026

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Friendly, competent and thorough They were great to deal

Friendly, competent and thorough They were great to deal with and timely with their service.

May 28, 2026

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Add on and up selling was not appreciated.

Add on and up selling was not appreciated. $69.95 oil change and $9.95 tire rotation ended up being $98.00 with no cabin filter or other filter.

May 13, 2026

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They had the car I was looking for at the right price.

They had the car I was looking for at the right price. Staff were very attentive to my needs and great to work with!!

May 08, 2026

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I may have worked with some of the other guys and they

I may have worked with some of the other guys and they were great .Joe was the best as far as listening to our issues and solving them perfectly .He made our service pleasurable .

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Joseph Secord

Joseph Secord

Service Advisor

35 Reviews
Certified
Dealership Experience 1 years 11 months
Industry Experience 10 years 2 months
Recent Reviews

Jun 08, 2026

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Second vehicle purchase from this dealership.

Second vehicle purchase from this dealership. Wonderful people to work with Mike Holtzreven is very friendly and easy to work with. He takes the time to listen to what your car/truck needs are and works to match you with the right vehicle. He has a vast knowledge of the industry and the vehicles he sells. Everyone from Mike to Sales Manager Nick Robinson and Finance Manager Justin Wightman have a no pressure approach. They let you proceed at your pace and try to answer all your questions. If you are starting to look for a new/used vehicle do yourself a favor and start your search at this dealership. I think they are one of the finest in the area.

May 29, 2026

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Spitzer did a great job fixing my 2020 Equinox A/C.

Spitzer did a great job fixing my 2020 Equinox A/C. Quick, easy and a great price. 10/10 experience.

May 27, 2026

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They listen to all concerns and address them.

They listen to all concerns and address them. Prompt and friendly service in a clean environment

May 24, 2026

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Easy to schedule service that fits my schedule.

Easy to schedule service that fits my schedule. Oil change was performed right away so it did not take much time away from my day. Joseph is always friendly and easy to work with. I liked the video of the under body, brake, and tire inspections.

May 14, 2026

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Joseph explained everything very friendly and helpful.

Joseph explained everything very friendly and helpful. Would highly recommend them for service. Everyone wads great

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Jonathan Calmus

Jonathan Calmus

Sales Consultant

25 Reviews
Certified
Dealership Experience 3 years
Industry Experience 3 years
Recent Reviews

Jun 29, 2026

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They were all very kind.

They were all very kind. Have been geeing use to it. Jon was a very friendly guy and helped out a lot. Nick is just as kind .

Jun 19, 2026

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Our buying process was absolutely awesome.

Our buying process was absolutely awesome. Nick and Jon made everything very straight forward and honest. They took care of alot of the preliminary work for us before we even arrived to ensure an efficient and incredibly friendly process. We can't thank the enough!

May 13, 2026

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They had the car I was looking for at the right price.

They had the car I was looking for at the right price. Staff were very attentive to my needs and great to work with!!

May 05, 2026

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Our recent car buying experience with Jon and team at

Our recent car buying experience with Jon and team at Spitzer in Findlay was the easiest car buying experience we have ever had! Thank you!

Apr 25, 2026

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Excellent person with exceptional patience and knowledge

Excellent person with exceptional patience and knowledge Understanding of what I was trying to achieve

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Nick Robinson

Nick Robinson

Sales Manager

25 Reviews
Certified
Recent Reviews

Jun 29, 2026

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The dealer was very kind!

The dealer was very kind! they worked with us and helped get my payment in my price range!

Jun 19, 2026

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Our buying process was absolutely awesome.

Our buying process was absolutely awesome. Nick and Jon made everything very straight forward and honest. They took care of alot of the preliminary work for us before we even arrived to ensure an efficient and incredibly friendly process. We can't thank the enough!

Jun 08, 2026

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Second vehicle purchase from this dealership.

Second vehicle purchase from this dealership. Wonderful people to work with Mike Holtzreven is very friendly and easy to work with. He takes the time to listen to what your car/truck needs are and works to match you with the right vehicle. He has a vast knowledge of the industry and the vehicles he sells. Everyone from Mike to Sales Manager Nick Robinson and Finance Manager Justin Wightman have a no pressure approach. They let you proceed at your pace and try to answer all your questions. If you are starting to look for a new/used vehicle do yourself a favor and start your search at this dealership. I think they are one of the finest in the area.

May 28, 2026

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Jon was very helpful in downloading the gmc app while I

Jon was very helpful in downloading the gmc app while I waited to have the truck fixed

May 13, 2026

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They had the car I was looking for at the right price.

They had the car I was looking for at the right price. Staff were very attentive to my needs and great to work with!!

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Justin Wightman

Justin Wightman

Finance Manager
Recent Reviews

Jun 29, 2026

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The dealer was very kind!

The dealer was very kind! they worked with us and helped get my payment in my price range!

Jun 08, 2026

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Second vehicle purchase from this dealership.

Second vehicle purchase from this dealership. Wonderful people to work with Mike Holtzreven is very friendly and easy to work with. He takes the time to listen to what your car/truck needs are and works to match you with the right vehicle. He has a vast knowledge of the industry and the vehicles he sells. Everyone from Mike to Sales Manager Nick Robinson and Finance Manager Justin Wightman have a no pressure approach. They let you proceed at your pace and try to answer all your questions. If you are starting to look for a new/used vehicle do yourself a favor and start your search at this dealership. I think they are one of the finest in the area.

May 19, 2026

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got me in and out quickly in a vehicle I know I can love

got me in and out quickly in a vehicle I know I can love and trust

May 13, 2026

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They had the car I was looking for at the right price.

They had the car I was looking for at the right price. Staff were very attentive to my needs and great to work with!!

Apr 24, 2026

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Josh was our salesman today.

Josh was our salesman today. He was friendly, professional and transparent. The experience was great and I would highly recommend seeing Josh for your vehicle needs! Thank you, Josh!

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Jason Deitrick

Jason Deitrick

General Manager
Recent Reviews

Jun 08, 2026

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Second vehicle purchase from this dealership.

Second vehicle purchase from this dealership. Wonderful people to work with Mike Holtzreven is very friendly and easy to work with. He takes the time to listen to what your car/truck needs are and works to match you with the right vehicle. He has a vast knowledge of the industry and the vehicles he sells. Everyone from Mike to Sales Manager Nick Robinson and Finance Manager Justin Wightman have a no pressure approach. They let you proceed at your pace and try to answer all your questions. If you are starting to look for a new/used vehicle do yourself a favor and start your search at this dealership. I think they are one of the finest in the area.

May 28, 2026

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Jon was very helpful in downloading the gmc app while I

Jon was very helpful in downloading the gmc app while I waited to have the truck fixed

Apr 23, 2026

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Austin went above and beyond to make sure my truck was in

Austin went above and beyond to make sure my truck was in tip top shape. Thank you so much, Austin!

Apr 22, 2026

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It was fast.

It was fast. Everybody was nice. I got what I needed and was treated fairly.

Apr 22, 2026

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It was fast.

It was fast. Everybody was nice. I got what I needed and was treated fairly.

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Michael Holtgreven

Michael Holtgreven

Sales Consultant

17 Reviews
Certified
Recent Reviews

Jun 08, 2026

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Second vehicle purchase from this dealership.

Second vehicle purchase from this dealership. Wonderful people to work with Mike Holtzreven is very friendly and easy to work with. He takes the time to listen to what your car/truck needs are and works to match you with the right vehicle. He has a vast knowledge of the industry and the vehicles he sells. Everyone from Mike to Sales Manager Nick Robinson and Finance Manager Justin Wightman have a no pressure approach. They let you proceed at your pace and try to answer all your questions. If you are starting to look for a new/used vehicle do yourself a favor and start your search at this dealership. I think they are one of the finest in the area.

Jun 03, 2026

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Solid dude did what he had to do to get me in my dream

Solid dude did what he had to do to get me in my dream ride.

May 30, 2026

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Michael was informative, friendly and patient.

Michael was informative, friendly and patient. This is our 2nd dealing with Spitzer/Niesan. It won't be our last.

May 30, 2026

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I really like the looks of the GMC Canyon.

I really like the looks of the GMC Canyon. The dealership was great. I was treated very well.

May 19, 2026

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got me in and out quickly in a vehicle I know I can love

got me in and out quickly in a vehicle I know I can love and trust

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Anita Hankins

Anita Hankins

Sales Consultant
Recent Reviews

May 21, 2026

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Low pressure environment.

Low pressure environment. Friendly and professional staff. Would definitely do business with this dealership again.

May 13, 2026

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Very easy and fast.

Very easy and fast. Got exactly what I was looking for and didn't take long at all.

May 10, 2026

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They were attentive to my needs.

They were attentive to my needs. The people were very friendly They made my visit pleasant

May 08, 2026

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Customer friendly Attentive.

Customer friendly Attentive. Easy to work with. Has concern for the customer. Maintained contact during the process.

Mar 18, 2026

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Walked in and they took great care of me and got me

Walked in and they took great care of me and got me driving in a van when no other dealership would give me a chance

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Rafe Kirby

Rafe Kirby

Sales Manager
Recent Reviews

May 28, 2026

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Jon was very helpful in downloading the gmc app while I

Jon was very helpful in downloading the gmc app while I waited to have the truck fixed

May 21, 2026

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Low pressure environment.

Low pressure environment. Friendly and professional staff. Would definitely do business with this dealership again.

Mar 26, 2026

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Jonathan carefully reviewed the Spitzer stock and

Jonathan carefully reviewed the Spitzer stock and presented 3 possible cars that met my needs. I had a full day of appointments, and he got me through the process (which led to me buying a car that I’m delighted by) in under 2 hours. It was a very well done process.

Mar 11, 2026

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Your team was very kind and patient with us .

Your team was very kind and patient with us .. Hunter did a great job in explaining the in and outs of my car . Truly thankful .

Mar 09, 2026

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My wife and I give this 10 stars.

My wife and I give this 10 stars. This was by far the best buying experience either one of us has gone through. Our salesman Jon Calmus was amazing from the first hello. He was patient and informative. The sales manager and the finance manager were very clear and transparent and came out to field any questions we had. This was definitely no push or rush sale. They took time to make sure we were all on the same page yet at the same time they were very mindful of our time. This was the best buying experience and I would 100% recommend Jon and all the management team at Spitzer Buic Gmc.

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Gregory Smith

Gregory Smith

Service Manager
Recent Reviews

May 14, 2026

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Easy to work with, fair, ww like that we got a video

Easy to work with, fair, ww like that we got a video explaining the inspection

May 08, 2026

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I may have worked with some of the other guys and they

I may have worked with some of the other guys and they were great .Joe was the best as far as listening to our issues and solving them perfectly .He made our service pleasurable .

May 02, 2026

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Was able to schedule promptly and service was done sooner

Was able to schedule promptly and service was done sooner than expected. Everyone I interacted withe was pleasant, friendly and helpful.

Apr 23, 2026

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Austin went above and beyond to make sure my truck was in

Austin went above and beyond to make sure my truck was in tip top shape. Thank you so much, Austin!

Apr 04, 2026

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I've always had top notch service with Spitzer.

I've always had top notch service with Spitzer. Greg has far exceeded all my expectations. He was able to squeeze me in quickly to diagnose what was going on with my car and then fit me in the very next morning to get my car fixed. I'm a realtor and I'm in my car all the time. Being without it can be devastating for my work but he communicated everything to me multiple times throughout the day and even got everything completed way sooner than I was even expecting. I will never go anywhere else!

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Michael Troutner

Michael Troutner

Service Appointment Scheduler
Recent Reviews

May 27, 2026

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They listen to all concerns and address them.

They listen to all concerns and address them. Prompt and friendly service in a clean environment

May 08, 2026

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I may have worked with some of the other guys and they

I may have worked with some of the other guys and they were great .Joe was the best as far as listening to our issues and solving them perfectly .He made our service pleasurable .

May 02, 2026

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Was able to schedule promptly and service was done sooner

Was able to schedule promptly and service was done sooner than expected. Everyone I interacted withe was pleasant, friendly and helpful.

Apr 16, 2026

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I felt pressured to purchase more (allot) of extra things

I felt pressured to purchase more (allot) of extra things for the car. I felt like he thought of me and a woman and didn't know what I was doing.

Mar 22, 2026

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The service dept has always been very attentive to my

The service dept has always been very attentive to my needs. I'd recommend them to my friends. Steve, Mike, Joe and Austin, excellent job.

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Hunter Hageman

Hunter Hageman

Sales
Recent Reviews

May 30, 2026

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Michael was informative, friendly and patient.

Michael was informative, friendly and patient. This is our 2nd dealing with Spitzer/Niesan. It won't be our last.

May 05, 2026

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Very good selection of new and used vehicles.

Very good selection of new and used vehicles. Would definitely visit them again the next time we’re in the market for something new.

Apr 17, 2026

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Hunter was super helpful in pointing out all of our

Hunter was super helpful in pointing out all of our options with cars that had options we were looking for. He also was very personable.

Apr 05, 2026

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Everything was top tier from the moment I walked in!

Everything was top tier from the moment I walked in! Appreciate Spitzer, definitely recommend Amazing experience

Mar 12, 2026

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We had a great car buying experience at Spitzer.

We had a great car buying experience at Spitzer. Our sales rep Hunter was great to work with, every time we came in to talk to him he made the whole experience quick and easy. He worked with us before, during and after the sale answering every question we had. The sales manager Tony was also a pleasure always making the process as easy as possible. Will definitely be calling Hunter again for my next vehicle!

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Ryan Davis

Ryan Davis

Sales Consultant
Dealership Experience 1 years 1 months
Industry Experience 30 years 7 months
Recent Reviews

May 30, 2026

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Michael was informative, friendly and patient.

Michael was informative, friendly and patient. This is our 2nd dealing with Spitzer/Niesan. It won't be our last.

Apr 29, 2026

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Spitzer in Findlay is very kind, courteous and helpful.

Spitzer in Findlay is very kind, courteous and helpful. We would go back again for another car.

Mar 24, 2026

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Ryan and Nick were absolutely wonderful to work with in

Ryan and Nick were absolutely wonderful to work with in helping me buy my car. They went above and beyond to make sure I got exactly what I wanted and made the whole process really easy and enjoyable. I appreciated their honesty and transparency and I will definitely be coming back and recommending them to anyone I know who is in need of a car.

Nov 29, 2025

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Nice clean dealership the salesman seemed really nice.

Nice clean dealership the salesman seemed really nice. Just wished I could’ve got a little bit better deal on the truck.

Nov 15, 2025

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Great deals, great service!

Great deals, great service!I purchased the jeep I wanted and the salesforce was a mazing. .

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Tysen Lata

Tysen Lata

Sales Consultant
Dealership Experience 5 years
Recent Reviews

Dec 23, 2025

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Fantastic customer service with kind and professional

Fantastic customer service with kind and professional employees. Would return to this dealership for future vehicle purchases.

Nov 15, 2025

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They have great people employed at the dealership.

They have great people employed at the dealership. They treat their customers with respect and kindness. I always feel they care about treating me fairly and have my interest in mind.

Oct 29, 2025

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Steph was very nice and treated as good but did not like

Steph was very nice and treated as good but did not like the fact that they just wouldn't let us take our loan to our bank. And they ended up getting into our credit report three times when the bank already qualified US for the loan. That was very upsetting when we came home and seen it.

Oct 15, 2025

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Great experience and awesome salesman, Tyson!

Great experience and awesome salesman, Tyson!! My new car was so clean when I went to pick it up!!

Oct 07, 2025

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Tysen was great to work with!

Tysen was great to work with! Would come again. I’d recommend coming here for your next vehicle

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Frank Gurrera

Frank Gurrera

Sales Consultant
Recent Reviews

Apr 28, 2026

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Test drove two vehicles.

Test drove two vehicles. Decided on Enclave. Filled out paperwork. Alot to think about in short period of time regarding warranty, etc.

Apr 05, 2026

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They ask what we were looking for and found a match and

They ask what we were looking for and found a match and worked a deal that worked for me.

Feb 28, 2026

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Nick and Frank both were very attentive to our truck

Nick and Frank both were very attentive to our truck needs and desires. They brought in the exact truck that we wanted. They did a great job of answering all of our questions.

Oct 17, 2025

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Great staff who worked with me financially to get into a

Great staff who worked with me financially to get into a used 2024 GMC 1500 truck. I appreciate Frank, the sales person who stayed in contact as I searched for a new truck, and especially Jason Detrick for his wonderful personality and attention he gave me while I was at the dealership. He also worked to find me a lower interested rate.

Sep 30, 2025

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I came in from Canada with absolutely no preparation for

I came in from Canada with absolutely no preparation for buying a vehicle. Tyson and the others at spitzer got me a great price on my trade and out the door in the truck I wanted in no time . 10/10 would recommend

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Garit Krupp

Garit Krupp

Sales
Recent Reviews

May 30, 2026

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Michael was informative, friendly and patient.

Michael was informative, friendly and patient. This is our 2nd dealing with Spitzer/Niesan. It won't be our last.

Apr 30, 2026

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Great dealership and wonderful team.

Great dealership and wonderful team. I will continue to purchase vehicles from them. They do the most for their clients.

Feb 21, 2026

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What a wonderful experience all the way through, from

What a wonderful experience all the way through, from internet inquiry to contract to purchase. No pressure concept iof non-commissioned personnel is greatly appreciated. Thanks to all, especially inside sales Garit!

Dec 23, 2025

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My wife and I enjoyed our experience with our salesman,

My wife and I enjoyed our experience with our salesman, Garit. He was very easy to work with, and the financial gentleman was as well.

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Steven Tong

Steven Tong

Service Manager
Recent Reviews

Apr 23, 2026

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Austin went above and beyond to make sure my truck was in

Austin went above and beyond to make sure my truck was in tip top shape. Thank you so much, Austin!

Nov 15, 2025

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They have great people employed at the dealership.

They have great people employed at the dealership. They treat their customers with respect and kindness. I always feel they care about treating me fairly and have my interest in mind.

Oct 17, 2025

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The dealership was very professional and all went well in

The dealership was very professional and all went well in the very end. They were very good about keeping us informed

Oct 01, 2025

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They provide excellent customer service.

They provide excellent customer service. Service manager Steve Tong is phenomenal. Love the valet service. Everyone is helpful and kind.

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Tawnie Bishop

Tawnie Bishop

Cashier/ Receptionist
Recent Reviews

May 29, 2026

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Spitzer did a great job fixing my 2020 Equinox A/C.

Spitzer did a great job fixing my 2020 Equinox A/C. Quick, easy and a great price. 10/10 experience.

May 01, 2026

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They are great getting things done and get you out the

They are great getting things done and get you out the door even if you are early

Sep 04, 2025

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Austin Rogers was very kind and helpful.

Austin Rogers was very kind and helpful. I was in for a regular service but he brought concerns noticed during inspection, explained them in detail, and discussed repair schedule suggestions. He was professional and answered all my questions.

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Anthony Mcnamara III

Anthony Mcnamara III

Sales Consultant
Recent Reviews

May 04, 2026

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From my initial phone inquiry about the truck, my visit

From my initial phone inquiry about the truck, my visit to check it out, my return to purchase it and my final trip to pick it up, EVERY team member I encountered could not have been more courteous and professional. Needless to say, it was a very pleasant experience.

Apr 07, 2026

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They were nice and friendly and help me out to get my

They were nice and friendly and help me out to get my loan it was a great dealership great deal

Feb 01, 2026

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I believe Anthony is our sales person.

I believe Anthony is our sales person. He was spot on every detail. Any question I ask and trust me I tried to stump him he answered and was very comfortable to be around. I really appreciated him and the whole team.

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Joshua Mendez

Joshua Mendez

Sales Consultant
Contact Me
Dealership Experience 5 months
Industry Experience 5 months
Born and raised in Atlanta, GA, I've been a car enthusiast for as long as I can remember. Cars are more than just transportation to me—they're my passion. I love helping people find a vehicle they'll be excited to drive and making the process as stress-free and enjoyable as possible.
Recent Reviews

May 30, 2026

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Michael was informative, friendly and patient.

Michael was informative, friendly and patient. This is our 2nd dealing with Spitzer/Niesan. It won't be our last.

May 13, 2026

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They had the car I was looking for at the right price.

They had the car I was looking for at the right price. Staff were very attentive to my needs and great to work with!!

Apr 24, 2026

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Josh was our salesman today.

Josh was our salesman today. He was friendly, professional and transparent. The experience was great and I would highly recommend seeing Josh for your vehicle needs! Thank you, Josh!

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Brodie Stickland

Brodie Stickland

sales
Recent Reviews

Jun 16, 2026

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Brodie made the whole buying process extremely easy and

Brodie made the whole buying process extremely easy and enjoyable. Would do business with again.

May 30, 2026

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Michael was informative, friendly and patient.

Michael was informative, friendly and patient. This is our 2nd dealing with Spitzer/Niesan. It won't be our last.

Mar 07, 2026

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They were very nice to work with I would definitely tell

They were very nice to work with I would definitely tell people to work with them.

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Kaitlyn Charlton

Kaitlyn Charlton

Cashier / Receptionist
Recent Reviews

May 29, 2026

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Spitzer did a great job fixing my 2020 Equinox A/C.

Spitzer did a great job fixing my 2020 Equinox A/C. Quick, easy and a great price. 10/10 experience.

May 01, 2026

Dealership Rating
Employee Rating

They are great getting things done and get you out the

They are great getting things done and get you out the door even if you are early

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Brandi Fox

Brandi Fox

Warranty Admin / VIP Manager
Dealership Experience 2 years 5 months
Recent Reviews

May 01, 2026

Dealership Rating
Employee Rating

They are great getting things done and get you out the

They are great getting things done and get you out the door even if you are early

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Jonathan Guerra

Jonathan Guerra

BDC Associate
Recent Reviews

May 01, 2026

Dealership Rating
Employee Rating

They are great getting things done and get you out the

They are great getting things done and get you out the door even if you are early

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Sebastian Thiel

Sebastian Thiel

Sales Consultant
Recent Reviews

Jun 29, 2026

Dealership Rating
Employee Rating

The dealer was very kind!

The dealer was very kind! they worked with us and helped get my payment in my price range!

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Robin Achten

Robin Achten

Parts Manager
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